FireWeb | About

FireWeb is a mature web-based incident information management and communications tool developed for emergencies services.

FireWeb has been developed in conjunction with our users for more than a decade and delivers the vital features necessary for the effective communication, management, dispatching and reporting on of fire and emergency agency operations. These range from assignment rosters to the recording and mapping of every incident logged. Workflow management ensures that tasks are attended to and signed off according to the policies of the organisation.

Our philosophy is to provide simple solutions for complex problems and to provide solutions which are intuitive, user centric, resulting in minimal training requirements.

‍‍FireWeb was initially developed as Unified Communications (Uniti), a Disaster Information Management System (DIMS) as a response to the need expressed by the Western Cape Provincial Disaster Management Centre in Western Cape, South Africa. Disaster Management needed a simple, easy to use collaboration tool that enabled authorities to communicate across organisational boundaries. After deploying Unified Communications (Uniti) in the Western Cape, the National Disaster Management Centre (NDMC) used Unified Communications to assist with the management of, operational reporting and communications during the FIFA Soccer World Cup which was hosted in South Africa in 2010. The development team was able to customise and deploy the Unified Communications application nationally as well as train 600 competent users in all nine regions within six weeks just prior to the start of the event.

In the months which followed this major deployment, our solution was extended to accommodate additional incident reporting types and categories which range from veld, wildland and bush fire incidents, hazmat spills, structural fires, automobile accidents, law enforcement inspections, warrants and arrests through to environmental and biodiversity related audits and was adopted by a number of brigade services, municipalities and notably the national Expanded Public Works Programme’s Working on Fire project which utilises the FireWeb system on a daily basis to manage over 330 fleet resources, over 30 aircraft and 5500 participants in 24 dispatch centres across the country.

Our Team

FireWeb is a remote first organisation which is supported by a team of developers, business analysts, product owners and support team members from various parts of the world. At present we have team members working from Cape Town and Johannesburg in SouthAfrica, Nairobi in Kenya, Kampala in Uganda, Mount Gambier in Australia, Roseburg and Bend in Oregon, USA, Zurich in Switzerland as well as Cairo in Egypt.

Many of our team members originate from the disaster management and emergency services sector and bring a wealth of knowledge and understanding to our product develop cycle, ensuring that the FireWeb system is user centric and meets the needs of our end-users. In addition to this, we provide real-time support to our customers globally 24 hours a day, 7 days a week, 365 days a year via telephone, email, and video conferencing.
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